Trust & safety

The TruePath Walker Verification Process — Step by Step

Complete guide to TruePath's 6-step walker verification process — application, identity check, ACIC criminal history, reference checks, knowledge assessment, and supervised meet-and-greet. Includes comparison with Mad Paws and Pawshake.

Vaccination Requirements for Dog Walking and Boarding on TruePath

Understand TruePath's C5 and C3 vaccination requirements for dog walking and boarding — what each covers, why Bordetella matters, timing rules, and how to upload proof in the app.

TruePath Safety Standards — How We Vet Walkers and Protect Your Dog

TruePath rejects 35% of applicants. Here's the full six-stage vetting process every walker goes through before being activated on the platform — and how it compares to Mad Paws and Pawshake.

TruePath Complaints and Refunds — How the Process Works

Step-by-step guide to resolving a problem with a dog walk on TruePath — from messaging the walker directly through to TruePath disputes, Australian Consumer Law rights, and ACCC escalation.

Background Checks for Pet Sitters in Australia — What to Look For

Not all pet sitter platforms require the same checks — and the differences matter. Here's what a proper background check involves, how Australian state checks vary, and how to verify a walker before you book.

Pet Insurance and Dog Walker Liability — Who Pays If Something Goes Wrong?

If your dog is injured during a walk, multiple parties may have coverage — but which one applies depends on how the injury happened. Here's how liability and insurance interact when a dog walker is involved.

GPS Walk Tracking — What TruePath Shares With You in Real Time

TruePath's GPS walk tracking shows you the route, duration, and distance of your dog's walk in real time. Here's exactly what you see, how to access it, and why the data matters beyond just peace of mind.

Pet First Aid for Dog Walkers — What Certification to Look For

Australian guide to pet first aid certification for dog walkers — which providers are recognised, what a course covers, typical costs, validity periods, and what owners should ask walkers.

Emergency Vet Costs in Australia — What to Expect and Who's Liable

Real cost ranges for emergency and after-hours vet care in Australian cities, named emergency centres in Sydney, Melbourne, and Brisbane, pet insurance coverage, and what to do if a dog walker is responsible for an injury.

Dog Walking App Privacy — What Data Is Collected and Who Sees It

Understand exactly what data TruePath collects when you book a dog walk, who can see it, how long it's kept, and how Australian Privacy Law protects you compared to US-based platforms.

What to Do If Your Dog Goes Missing on a Walk

If your dog ran away from a walker, the first 30 minutes matter most. Here's the immediate action sequence, how TruePath walkers are required to respond, and how to coordinate a search effectively.

What Happens If Your Dog Is Injured on a Walk?

If your dog is injured on a walk, the walker's first job is to act — not wait for platform protocol. Here's the correct immediate response, how TruePath handles injuries, and how liability and costs are resolved.