Question 1

What is a TruePath companion?

Accepted Answer

A TruePath companion is a carefully vetted and trained dog walker or sitter who provides personalised care for your dog. Unlike traditional dog walking services, our companions build lasting relationships with your dog through consistent, dedicated care.

Question 2

How are companions vetted and verified?

Accepted Answer

Every companion undergoes a rigorous multi-step process: a national police background check, in-person interview, reference verification, and a practical assessment with dogs. They must also hold current first-aid certification and carry full liability insurance before being approved.

Question 3

How does booking work?

Accepted Answer

Simply use our search wizard to select your service type, preferred dates, and location. We'll match you with available companions in your area. Once matched, you can book directly through the platform with instant confirmation.

Question 4

What is the Meet & Greet session?

Accepted Answer

Before your first walk, we arrange a free Meet & Greet where your companion visits your home to meet your dog, learn their routine, discuss any special needs, and ensure everyone is comfortable. It's the foundation of a great relationship.

Question 5

What happens during a walk?

Accepted Answer

During every walk, your companion uses GPS tracking so you can follow the route in real time. You'll receive live photo updates throughout the walk and a detailed post-walk report card covering your dog's behaviour, energy level, and any notes.

Question 6

What is your cancellation policy?

Accepted Answer

We understand plans change. Cancellations made more than 24 hours before the scheduled walk are fully refundable. Cancellations within 24 hours may incur a 50% fee. Your companion's schedule matters too, so we appreciate as much notice as possible.

Question 7

Is my dog insured during walks?

Accepted Answer

Yes. Every TruePath companion carries comprehensive liability insurance that covers your dog during all walks and sitting sessions. This includes coverage for injury, illness, and property damage, giving you complete peace of mind.

Question 8

How does companion matching work?

Accepted Answer

We match based on your dog's size, breed, energy level, and any special requirements, along with your location and schedule. Our goal is to pair your dog with a companion who is genuinely the right fit — and who stays consistent walk after walk.

Question 9

What areas do you service?

Accepted Answer

TruePath currently services major metropolitan areas across Australia. Enter your suburb or postcode in our search wizard to check availability in your area. We're expanding to new regions regularly.

Question 10

How do I contact my companion?

Accepted Answer

Once matched, you can message your companion directly through the TruePath platform. Our in-app messaging keeps all communication in one place and ensures you can reach your companion before, during, or after any walk.

Frequently Asked Questions