Delete your TruePath account

The fastest way to delete your TruePath account is from inside the app. Deletion is immediate and permanent:

1. Web: open your profile and choose Delete account under Danger zone.
2. App (dog owners): open Settings → Delete Account.
3. App (companions): open your Profile tab → Delete Account.
4. Type DELETE MY ACCOUNT to confirm. Deletion cannot be undone.

You will be asked to cancel any pending or in-progress bookings first, so nobody loses a committed walk to a deleted account.

If you can't access the app, email truepath.group.au@gmail.com from the address tied to your TruePath account with the subject Delete my account. We action requests within five business days.

Immediately, along with your sign-in and account access:

• Your name, email, phone number, and address
• Profile photo, cover photo, and bio
• Saved dogs and their photos (for owners), or your companion profile, services, rates, and availability (for companions)
• Push-notification tokens and device identifiers
• Any companion application you submitted, including an uploaded police-check document
• Your Stripe payout account, if you had one. Outstanding balances must be cleared before the account can be closed; if we cannot close it automatically we disable payouts and finish the cleanup manually.

Uploaded photos stored on our servers (avatars, dog photos, walk photos, police-check documents) are removed from storage at the same time. Backups roll off within 30 days.

Bookings are a two-sided record: they belong to the other person as much as to you, and a companion's history and rating would be wronged by quietly erasing the walks they actually did. So we keep the booking itself, with your personal details removed:

• Bookings you took part in are kept, with the date, service, amount, and outcome intact. Your name is not stored alongside them; the other person sees “Deleted user” where your name would be.
• Reviews you wrote, and reviews the other party wrote about you, are kept in the same anonymised form.
• Chat messages in those bookings are kept, since deleting only your half of a conversation would misrepresent what was said.
• Financial transaction records (Stripe payment IDs, payout amounts, GST records) are retained for 7 years to meet Australian tax-law obligations. Card details were never stored by TruePath.
• Aggregated, non-identifying analytics (e.g. number of walks completed in a region) are kept indefinitely.

None of the kept records can be linked back to you, because the account row that held your name and email is deleted outright.

We also instruct the following processors to delete your data when you delete your TruePath account:

• Supabase: auth user record, profile rows, uploaded files
• Firebase Cloud Messaging: push tokens
• Stripe: customer and connected payout account (payment records retained per the law cited above)

For anything to do with your data, contact truepath.group.au@gmail.com. See also our Privacy Policy.